OXEEN Store Policies (Ontario – Canada)
Last Updated: 2025
By purchasing from OXEEN, the customer agrees that they have read and accepted all terms and conditions listed below. These policies are written according to the commercial and consumer protection standards of Ontario, Canada.
1. Return Policy
Non-Perishable (Dry Goods)
Returns are accepted within 48 hours of purchase or delivery.
Items must be:
Unopened
In original packaging
In resellable condition
Proof of purchase is required.
Perishable, Refrigerated, or Frozen Goods
In accordance with Ontario food safety regulations, these items cannot be returned, unless:
The item is spoiled, damaged, or unsafe to consume
The issue is reported on the same day of delivery or pickup
Valid proof (photo or video) is provided
If approved, we will issue store credit or a replacement item.
2. Delivery Policy
Order Processing
Orders placed before 4:00 PM → processed and prepared the same day
Orders placed after 4:00 PM → processed the next business day
York Region Delivery
Orders over $100 → Free delivery within 24 hours
Orders under $100 → delivery fee applies
Customers must be available at the confirmed delivery time
Customer presence at the store is not required. Pickup is optional and not mandatory.
3. Warehouse Pickup (By Appointment Only)
In-person pickup is available only with a prior appointment
Appointment times must be booked through the Appointment page
Customers must review all pickup rules before arrival
Walk-ins or unbooked visits cannot be accommodated
4. Business Hours
Monday to Saturday: Open
Sunday: Closed
Ontario Statutory Holidays: Closed
Any changes to business hours will be announced on the website.
5. Ordering and Payment
Product prices may change depending on inventory and market conditions
Full payment is required at the time of order
If a purchased item becomes unavailable, the customer may choose a refund or a replacement product
Payment for perishable items must be completed before or at the time of delivery
6. Privacy Policy
OXEEN complies with the Canadian PIPEDA privacy regulations
Customer information is used solely for order processing, customer support, and loyalty programs
Information will not be shared with third parties without customer consent
All website data is protected with SSL encryption
7. Disclaimer
Product images may differ slightly from actual packaging
Delivery times may be affected by weather conditions or operational delays
Customers are responsible for providing accurate delivery information
Failed deliveries due to incorrect addresses or customer absence may result in additional fees
8. Contact Information
For returns, delivery inquiries, or customer support:
📞 647-539-0303